In an effort to help, Verizon accidentally put his foot in his mouth on Sunday and then backed away angrily.
In a tweet on Sunday, which was spotted by Virgin, Said Verizon Wireless CS customers that if they experience a higher battery discharge than usual, they should enable LTE. As Verge explains, the implication of this tweet causes customers to turn off 5G on phones that have it.. Considering Verizon great push in 5G, this seems a little strange.
“Do you notice that the battery life drains faster than normal?” Verizon tweeted. “One way to help conserve battery life is to turn on LTE. Go to cellular> Cellular data options> Voice and data and tap LTE “.
A Twitter user pointed out this irony. Verizon replied to the user, but did not really address his previous tips on battery, choosing instead to talk about 5G speeds. The original tweet about conserving battery life by switching to LTE has since been deleted, although you can see 5G answer From lower.
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Gizmodo contacted Verizon to ask for clarification on whether it was really telling customers to turn off 5G to preserve battery life. We will make sure we update this blog if we hear back.
As Massable highlights, 5G could very well be the cause of battery depletion for some phones. Many new features and technologies do not work as originally planned, which is logical. In addition, 5G is a work in progress in the United States Approaching this in a roundabout way is kind of discouraging. Of course, if Verizon came out and said that 5G could be the cause of battery depletion, some people might get weird, which is also understandable given all the band around 5G. But at least that would be true.
A quick search shows that other companies have addressed this issue without creating a mess public relations situation. Samsung, for example, has dedicated a help page to the problem of discharging the battery in the 5G service. The manufacturer acknowledged that this problem was legitimate and explained that it was due a limitation of current 5G networks, but that this would improve as 5G networks expand. Huawei also addressed the problem on a support page, stating that in a 5G network, more online bandwidth is consumed and therefore more power can be consumed.
See Verizon, transparency is not so difficult.