A strange outage affects Internet users in the northeastern United States. It’s not clear what’s going on, but it’s certainly annoying.
Around noon on Tuesday, reports of outages began to flow, accordingly DownDetector, which monitors online service outages. But it is not limited to a single company; users have reported issues with Comcast, Google, Zoom, YouTube, Slack, Amazon Web Services and more. (Owned by AWS status page indicates that its services are functioning normally, for what it is worth.)
While the cause (or causes) remains unconfirmed, a Verizon fiber optic cable cut in Brooklyn, New York, may be to blame. Verizon Customer Support confirmed on Twitter that one of its cables was broken and customers said received an e-mail notification about the interruption.
Not all services and not all users seem to be affected equally. Even among Gizmodo staff in New York, the problem just seems … weird. An editor could access Slack well, but Google services did not work. Others experienced shorter response times, while being able to access all the services they tried to use.
At the time of writing, several services, including Google and Zoom, appear to be coming back online. Others remain inaccessible to some users.
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A Verizon spokesman said in an email that he was looking into the matter.
An AWS spokesman said the problem was with an internet service provider and not with AWS itself. In an email, a Google spokesperson echoed AWS, saying in a statement: “We are aware of reports of issues affecting access to some Google products, but we have not found any issues with our services. We continue to investigate. ”
We have also contacted Comcast for clarity regarding the outage and we will update when we hear. If the interruption affects you, let us know what you see in the comments.
Updated 1:25 PM ET, January 26: AWS confirmed that the problems faced by customers were related to an internet service provider, not AWS. Google said thatHe is investigating the problem, but has not found any problems with his services.