(WXYZ) – On Monday, the 7 investigators showed you how thousands of packages were around the neck of the bottle at the Allen Park USPS distribution center. We now take a closer look at the unprecedented delivery delays at the post office and what you can do about that missing package.
LINKED: “It has correspondence from wall to wall.” Packages blocked in transit at the Allen Park facility
Tractor trailers were lined up around the street trying to deliver and pick up packages at the US Postal Service Distribution Center in Allen Park. The 7 investigators counted at least 50 of the massive trucks with tractors trying to enter the Allen Park plant on Monday.
Postal workers say there are packages from wall to wall inside, and inside Detroit’s main post office they say the letters are stacked from there, from wall to wall.
“Almost nowhere to go, nowhere to place this email and carry it easily in and out,” said Keith Combs, president of the American Postal Workers Union Detroit Local 295.
USPS officials say a combination of quarantined workers for COVID-19 and unprecedented volumes of holiday mail has made it almost impossible to deliver on time – not just in Michigan, but across the country.
“I don’t think they should provide services that they can’t perform,” said Jason Plowman of Troy.
Plowman says he paid extra for guaranteed email delivery with a priority of 1 to 3 days to deliver sensitive court documents on time. Instead of three days, as promised, he says the package was sent from Madison Heights to Allen Park, and two weeks later it finally arrived at the Troy courtyard.
“I walk to work, worried – what will I do if I don’t get there on time? Do I have to redo all this or make phone calls? “It’s just a big pain in the ass,” he said.
When he filed a complaint online, he had another surprise.
“You can’t get a refund for this type of service,” Plowman said.
In a written statement sent to the 7 investigators by Elizabeth Najduch regarding the reimbursement options, it is stated that “Priority Mail Express is the only service backed by a postal guarantee if we fail to deliver or attempt to deliver the postal item as promised. Customers can request a refund at USPS.com. Please make sure you have the tracking number and shipping receipt. “
A recent report by the nonpartisan USPS Office of the Inspector General found that during the summer, General Louis DeJoy and top managers launched cost-cutting strategies, but did not “do any analysis of the impact of services …” before to make these changes, causing problems in the US
Those changes of the USPS took place around the time when Patty Pietka expected the supply of the hearing aid. They were shipped from Farmington Hills to Byron, Michigan on August 4th.
“So many people who depend on the postal service for their prescriptions, hearing aids, medical supplies,” Pietka said.
This package is still missing.
“This has never happened before! I could always rely on that, “Pietka said.
Here’s what USPS officials say you can do if your package is missing or blocked in transit:
When problems arise with e-mail services, we take steps to quickly resolve customer concerns. We work with pleasure to address any specific issues in the community when we are notified and encourage customers to contact their local post office. Customers can also access our website usps.com and click on “Contact Us” at the bottom of our homepage.
Each email will be carefully documented and appropriate action will be taken to strengthen the service. In addition, the official Twitter account of the United States Postal Service, managed by social media staff at USPS headquarters, can provide assistance. For customer service, please tweet @USPSHelp. The postal service will continue to carefully investigate customer concerns and address deficiencies to improve services to our communities.
Meanwhile, Congresswoman Brenda Lawrence (D-Southfield) says she spoke to the Postmaster General last week about these delays and promises to follow up with him on the difficulties of delivering the holidays.