Sony, the company that owns and operates PlayStation, announced late Thursday that it will offer refunds to people who bought Cyberpunk 2077 and remove what had been a long-awaited video game from its online store after a week of negative and critical reviews from users. its poor performance.
In a statement on the PlayStation website, Sony said it will offer full refunds to users who purchased the game through the PlayStation Store. The company Cyberpunk 2077, he said, will also be removed from the store until a new notification.
CD Projekt Red, the game developer in Warsaw, said Friday Sony’s decision to “temporarily suspend” sales of the game came after a discussion with the company.
“All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve your experience,” said CD Projekt Red, adding that work is underway to bring Cyberpunk 2077 back to the PlayStation Store.
Sony did not immediately return a request for comment on Friday.
The move to stop distributing Cyberpunk 2077, a role-playing game set in a dystopian megalopolis, convicted of murder, which has long been promoted as the game of the decade, came a week after the game’s launch and a few days after user complaints on his problems and poor visuals on some platforms have attracted attention.
On Monday, CD Projekt Red apologized for not presenting the game, which sells for $ 59.99, running on the base models of the latest generation console before it was released, eliminating the possibility for players to make decisions in knowledgeable about procurement.
“We should have paid more attention to better gaming on the PlayStation 4 and Xbox One,” the company said. Cyberpunk 2077 can also be played on the latest generations of consoles, such as Xbox Series X, as well as on PCs and Stadia, Google’s streaming gaming service.
CD Projekt Red, which had announced the receipt of eight million pre-orders for the game, pledged to fix the bugs and blockages that players were complaining about and said that large patches would arrive in January and February.
“Together, they should solve the most prominent issues facing players on state-of-the-art consoles,” the company said, adding that customers could also request refunds.
“We’d appreciate it if you’d give us a chance, but if you’re not happy with the game on your console and don’t want to wait for updates, you can opt to refund your copy,” the company said.