Sony is facing a collective process over reported non-compliance with warranty agreements for PlayStation 5 controllers with obvious “drift” defects.
In a complaint filed in the southern district of New York on February 12, the Japanese conglomerate is accused of violating consumer fraud laws and violating warranty agreements related to PS5 DualSense Wireless the controllers, which the costume claims, have an obvious flaw that allows the characters to pass the screen even when a user does not move the joystick of the controller.
Lmarc Turner, the main applicant listed in the complaint, claims that he immediately experienced a there was a problem with the controller after he took his PS5 home in early February. But after contacting customer service, Looks like Turner was left with some awful advice about troubleshooting the faulty controller and not much else to help.
Finally, “[g]Given that his experience of contacting Sony for the first time did not satisfactorily address the issue of drift, “said Turner. another DualSense controller for $ 69.99 a few days later, but “He had [he] he was aware of Drift Defect before he bought his PS5, otherwise he wouldn’t have bought a PS5 or paid much less for it,“Say the complaint.
The lawsuit further alleges that Sony needed to know how widespread it is the problem of drift was, in particular, given “Consumer online complaints, complaints made by consumers directly to it and through their own pre-launch tests.”
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“This defect significantly interferes with the game mode and thus compromises the basic functionality of the DualSense controller,” says the complaint.
DualSense controllers have been launched beside PS5 console in November, with much fanfare after being sold by pre-order just about everywhere.
The lawsuit requires Sony to launch a recall or free replacement program to replace defective controllers for all class members and also requires payments for damages to be paid consumers in order to reward their to buy new controllers or any other out-of-pocket expenses to remedy the alleged defect.