New Braunfels Utilities officials say they intend to make a “single adjustment” of all customer bills after the winter storm

NEW BRAUNFELS, Texas – The new Braunfels Utilities officials announced on Sunday that they intend to make a “single adjustment” of all customer bills after the winter storm.

According to a utility group statement, both residential and commercial accounts will be adjusted once to “help and assist” customers who may have higher bills due to frost spills or unusually high drip use. the valve to prevent material damage.

“Our customers have had to endure unimaginable hardships because of this extreme weather event,” Ian Taylor, NBU’s chief executive, said in a statement. “We understand their concerns and want to do everything we can to help our community by easing the impact of their next bill.”

According to Taylor, the financial impact of the winter storm on customers in the New Braunfels area has not been “fully calculated”, but it can be considerable.

The utility group said it had experienced an unusually sharp rise in fuel costs and that the impact of the storm would continue “in the foreseeable future”.

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While fuel taxes are normally passed on to customers, the NBU is pursuing “any financing instrument in our ability to spread the financial impact over the years,” the utility group said in a statement. “Cost sharing, if approved, will minimize the impact on customer accessibility, which is important because everyone in our community and beyond has already gone through a very difficult time.”

In addition, the group said it also provides support for bills and payment plans to help those struggling to pay their bills.

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