The Secretary of the Department of Labor and Human Resources (DTRH), Carlos J. Rivera Santiago, reported the elimination by schedule of several controversial points caused mainly by errors in completing the application by the applicants.
According to the official, this will benefit 13,447 applicants who have maintained the security alert regarding their application.
“Given the complexity of the technology system used by Unemployment Insurance, the contractor responsible for the platform informed us that after a few weeks the controversial points of the students, advance payment orders, incomplete payment orders and orders could be eliminated by appointment. ”, Rivera Santiago explained.
At the same time, the head of the agency detailed that the elimination of these controversial points represented a payment of 3,104,367.00 USD. “These controversial points removed were not major security issues, so they authorize their removal, however, others cannot be removed because they require additional information or technical assistance through federal regulations,” he said.
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On the other hand, the Secretary of Labor explained that the highest volume of controversial points is the result of voluntary abandonment (7,680), dismissals (8,971), misconduct due to disciplinary measures (4,431) and the payment of leave or liquidations (9,775). . “These controversial points specifically require an interview of the agency’s staff, both with the employer and with the complainant, once this process is completed, the case is resolved,” he explained.
“As a general rule, controversial resignations and dismissals due to disciplinary action do not qualify for compensation from Unemployment Insurance, which requires greater scrutiny,” he said.
The controversial points are security alerts that appear when the claim completed by the claimant contains inaccurate information, until it is validated, the system stops paying the compensation and is not a creditor of it.