Verizon FiOS customers in the Northeast suffered from slow and inappropriate internet service during an apparent outage on Tuesday.
More than 21,000 users in New York City, Baltimore, Philadelphia and other major East Coast cities said they had trouble loading web pages and experienced slow loading and unloading speeds, according to Downdetector.com.
The problems began to appear around 11:30 and persisted until the early afternoon, Downdetector reports.
Verizon customers have complained about the problems on Twitter, where the telecommunications giant said it was considering a possible outage it attributed to a fiber cable cut in Brooklyn.
“There is a fiber cut and it has been reported, our technicians are aware; [they are] working to resolve it as soon as possible ” Verizon posted on Twitter.
Users also reported outages for a wide range of major Internet services at the same time as Verizon, including Zoom, Gmail, Microsoft Office 365 and Amazon Web Services, according to Downdetector.
These services have become crucial for people working from home and for students attending distance school due to the coronavirus pandemic.
It is unclear whether these reported outages were related to Verizon issues.
Amazon Web Services said some East Coast customers had “connectivity issues” with an Internet service provider between 11:26 a.m. and 12:46 p.m., but AWS’s own services work normally.
A Verizon spokesman did not immediately respond to a request for comment.