Here’s how to get a “Cyberpunk 2077” refund

Game over, man. Game over.

The $ 60 game with Hollywood actor Keanu Reeves playing a character by capturing voice and movement, as well as a cameo from Tesla TSLA,
+ 2.56%
CEO Elon Musk was one of the most anticipated video games in recent years, selling 8 million copies before being released. It was originally scheduled to fall in April, but did not reach the shelves until December 10. Unfortunately, the repeated delays did not resolve the errors in the SF game in the open world, which suffered serious performance issues and errors in both. PlayStation 4 and Xbox One, as well as bugs on other platforms.

CD Projekt Red, best known for the “The Witcher” video game series, which was adapted into a Netflix NFLX show,
saw its shares plunge up to 20% earlier this week following poor reviews of the game’s poor performance

Read more:Shares of this video game company fell after negative reviews of a new title with Elon Musk and Keanu Reeves

“We should have paid more attention to better gaming on PlayStation 4 and Xbox One,” the Polish company wrote in a statement released on Twitter,
+ 1.63%
this week. “We’d appreciate it if you’d give us a chance, but if you’re not happy with the game on your console and don’t want to wait for updates, you can opt to refund your copy.”

However, it was easier for players to tell than to score these refunds. Vice reported Wednesday that GameStop GME,
+ 8.50%
instructed sales associations not to provide direct refunds for “Cyberpunk 2077” and to refer back to CD Projekt Red.

Some frustrated customers also reported that the PlayStation store initially refused to grant refunds, but Sony Corp. NES
+ 1.54%
reversed course on Thursday and announced that it was removing “Cyberpunk 2077” from its PlayStation store and giving players their money back. Microsoft MSFT,
and Best Buy BBY,
they followed the example.

Read more:Sony removes the buggy game “Cyberpunk 2077” from the PlayStation store

Here’s how to claim a refund for “Cyberpunk 2077” from the developer and several major distributors. Neither the game’s developer nor these companies below were immediately available for comment, so this story will continue to be updated as more information becomes available.

CRed project D: The game developer asked customers to wait for the patches in January and February, which should improve the gaming experience. But it urges customers to claim refunds directly from the places where they purchased the game – which is where things get difficult, as many retailers do not fully refund open games that have already been played. CD Projekt Red says that if getting a refund from the original distributor doesn’t work, email them at [email protected] by December 21 and “we’ll do our best to help.”

Play Station: Sony will now offer full refunds to those who purchased “Cyberpunk 2077” from the PlayStation Store. Sign in to claim your refund here. Furthermore, the game is removed from the PlayStation Store until further notice. Once the site has confirmed that you have purchased “Cyberpunk 2077” through the PlayStation Store, it will begin processing the refund. Please note that the time required to repay your money may vary depending on your payment method and financial institution.

Xbox: Microsoft was not immediately available to comment on whether to grant “Cyberpunk 2077” refunds, but announced on Twitter on Friday that it is extending its refund policy to offer full refunds to all those who purchased the digital game from the Microsoft store, until further notice.

Thus, those who have purchased and downloaded a digital copy of “Cyberpunk 2077” can request refunds by clicking here. Log in to your account and select the order containing the game to begin the refund process.

Steam: Steam requires customers to log in and complete an online form to request a refund, which must be made within 14 days of purchasing the game – and only if you have played the game for less than two hours. Given that the company says it will consider claims that do not fall within these parameters, however, it is possible that “Cyberpunk 2077” can be reimbursed due to numerous errors, and Sony has set a precedent by refunding customers’ money. Steam was not immediately available for comment on “Cyberpunk” refunds. Customers can email CD Projekt Red if they have trouble getting a refund from Steam.

Amazon: The return window for video games is 30 days on Amazon AMZN,
but hard copies of games that have been opened or played may incur up to a 100% restocking fee. Log in to your Amazon account and visit the Return Center here, where you’ll be asked to go through recent orders to begin the refund process.

GameStop: These customers can also return a game within 30 days of purchase and will receive a full refund if the game is still in its original packaging. However, if you have opened and played the game, then you have seven days to return online or to the store; it may already be too late for those who bought and opened the game on December 10th. Click here to start the online return process; you will need to provide your order number and email address. And check back at CD Projekt Red if you can’t get a refund.

Indeed, Vice reported that GameStop advised its store employees not to offer direct refunds of open copies of “Cyberpunk 2077” and to send customers back to CD Projekt Red. GameStop was not immediately available for comment, but Vice noted that this is the standard retailer policy.

The best purchase: Normally, the box store return policy explains that open physical copies of computer software and video games can only be exchanged with an identical item. Best Buy was not immediately available for comment, but a social media specialist for the company posted on Friday on the company’s gaming support forum that “after some deliberation, and seeing that the seller will allow returns until 21.12.2020, Best Buy will also allow returns for certain open Cyberpunk 2077 SKUs until the same date. Here are the returnable SKUs: 255151 – Cyberpunk 2077 PS4

6255136 – Cyberpunk 2077 Xbox One

6352276 – Cyberpunk 2077 Collector’s Edition PS4

6352440 – Cyberpunk 2077 Collector’s Edition Xbox One

6414180 – Cyberpunk 2077 Xbox One Digital

The representative said that you can bring your game to the local Best Buy store or return it by mail. If you need assistance obtaining a return label, call (888) 237-8289. Or click here to start an online return.