Few things about the PlayStation 5 are better than DualSense controller. It feels great to hold, in a way as solid as it is light. Heptics are really dynamic, at least for Games that offer such support. Is beautiful. But even the powerful DualSense is not immune to the Achilles heel of modern video game controllers: drift.
When you think of the controller drift, your mind probably turns to the Nintendo Switch. Almost immediately after the launch of the hybrid console in 2017, the unlucky players got to know the dreaded “Joy-Con Drift”. In other words, thumbsticks would work normally, sending console false entries even when players did not touch them. In 2019, Nintendo recognized problem in a comment to Kotaku, and announced a new policy that offered free repairs to affected homeowners and reimbursed for previous repairs. Last year, the president of Nintendo he formally apologized for the whole disaster (but didn’t say a word about that suit of collective action).
Now, PS5 owners are reporting similar issues with DualSense.
Since the PS5 was launched in November last year, players have joined social networks action fairy tales about DualSense operation. One user reported the problem, 10 days after receiving the PS5, stating that they tried all possible solutions – turning on and turning on the consoles Bluetooth, resetting the controller and, finally, fully charging overnight – to no avail.
Another uploaded a video to Reddit which seems to show a number of serious derivations of the controller. In the 15-second clip, you can clearly see the player’s thumbs on your thumbs while playing Destiny 2. And yet, the player’s weapon – a shiny side weapon that bears a strong resemblance to Lonesome, a legendary side weapon with an extraordinary rate of fire and a serious punch – goes by itself on the screen. Yes, Beyond the LightEurope boasts stunning views, but enjoys it better when you’re actually in charge.
At this time, your options for fixing a broken DualSense are weak. You could access the Sony PlayStation support page, which has a dedicated portal for PS5 hardware issues, including the DualSense controller. Keep in mind that the PlayStation support team is currently crammed with requests for the PS5, which is still almost impossible to find.
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When I tried to get support, I was told to contact a customer service agent through contact page for PlayStation support. In an instant messaging conversation, an agent told me to call 1-800-345-7669 and press 1 for PS5. I did this and then jokingly listened to a dozen different pre-recorded messages informing me that PlayStation support is not the place to inquire about finding a PS5. I was then kicked to hold. In addition, it was the soundtrack of Gustavo Santaolalla city delights The last of us theme. As for the negative aspect, I had to listen to it for 17 minutes. As always, PlayStation support remains a Byzantine maze of conflicting emotions.
Once I finally got to a person, I was told that the DualSense derivation is covered by the warranty. However, you’ll have to pay to ship the controller to a Sony repair center – a cost that varies depending on a number of factors, including the location and total weight of your package – but Sony seems to cover the return shipping. No recovery for any you pay for the first shipping label.
Theoretically, the ability to adjust the dead zone of a system-level controller could provide a lifeline, at least in a kind of band-aid-on-a-bullet-wound-way. The latest DualSense update, 0210, did not add such support. Not the latest PS5 firmware update. It is unclear whether future PS5 updates will add such support.
Kotaku he contacted Sony for comment, but at press time he had heard nothing.
PlayStation 5 has been available for less than three months. Guess whether or not “DualSense drift” will become the next “Joy-Con drift” – causing everything from a wave of customer outcry to a years-long executive apology – or disappear. At the very least, we hope this issue is blocked before a vampire law firm smells of blood and starts another suit of collective action.