A viewer who shared a photo of her email said her average bill is $ 52, but this time her email shows she owes $ 202,102.16. It may be worth noting that the amount starts with 2021 and ends with 0216. February 16, 2021 was the date of the coldest point in this historic winter storm.
ABC13 contacted CenterPoint about the situation. CenterPoint initially responded that it was analyzing the situation.
They added: “Customers do not owe this amount. We will update our customers and the media once we have a resolution. ”
Just two hours later, a company spokesman told ABC13 that the emails had been sent in error “due to a recent technical problem caused by a power outage in the Houston area.”
They promised to update customers later this afternoon.
SEE ALSO: Fake energy workers who want to enter homes without electricity, says HPD chief
Earlier this week, Houston police warned residents of people claiming to be CenterPoint Energy workers to break into customers’ homes.
“We have reports of identity fraud [CenterPoint Energy] employees have access to homes to victimize occupants, “wrote Art Acevedo chief.” Restoring disruptions in our area due to severe weather does not require entry into residences. “
On Tuesday, the Texas Electric Reliability Council warned that scammers are also turning to social networks to prey on vulnerable people, asking energy customers to send private digital account messages.
ERCOT said it did not need any information from customers affected by the outages to restart power.
The video above is from a previous story.
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