CD Projekt Red promises Cyberpunk 2077 refunds “out of our own pocket, if needed”

CD Projekt Red (CDPR) are issued another statement in terms of deployment 2077. Cyberpunk disaster, this time clarifying its position on retail returns for PlayStation 4 and Xbox One versions of the game, which have been full of bugs and performance issues since last week’s release. The developer now says he will honor every refund request he receives from now until December 21 from his own pocket.

“We have just started to contact the people who sent us a message confirming the receipt. We are sending these e-mails in waves, so don’t worry if you don’t receive an immediate response “, writes CDPR in its new statement, issued through the official 2077. Cyberpunk Twitter account on Friday afternoon. “At the same time, we would like you to know that our intention is that every owner of a physical copy or a digital copy purchased at retail, who has valid proof of purchase (and send us an e-mail to helpmerefund @ cdprojektred. com in the time interval) to receive a refund. We will do this from our own pocket, if necessary. ”

CDPR says digital buyers should ask for refunds from Microsoft and Sony, as both companies have now set official refund programs for the game. Best Buy now also accepts refunds for 2077. Cyberpunk until Monday next week.

This latest clarification from the CDPR follows the general confusion the studio caused earlier this week, when it advised disappointed buyers to ask for refunds through Microsoft, Sony and retail stores. At that time, CDPR also said that it would accept the reimbursement requests, but did not reveal until after issuing that initial statement that it had not established any formal reimbursement program with any of its partners.

What followed were revelations that while Microsoft would indeed comply with most requests for digital versions of the Xbox game, Sony would not do so for PlayStation buyers due to its stricter refund policy. Finally, Sony took the game off the digital showcase on Thursday night in an unprecedented move, prompting Microsoft to extend its existing refund policy specifically for buyers of 2077. Cyberpunk, although the game can still be purchased digitally for Xbox devices.