| 08/04/2021 – 20:04 (GMT-4)
The Metropolitan Bank of Cuba said on Thursday that million in CUC that were reflected in the accounts The bank accounts of some Cubans this week were due to a system error and did not constitute a real balance.
In an official note published by the agency on Facebook, they explained that the automatic mechanism designed to convert account balances from CUC to CUP at the rate of 1×24 as part of Sorting task was the cause of the problem.
“As part of the Ordering Measures, as of January 1, 2021, the balances of the TCP accounts in the CUCs were converted into CUPs at the 1 x 24 exchange rate. To process Transactions in transit due to obligations and rights contracted by the self-employed before January 1, 2021, the Bank has designed an automatic mechanism to allow the processing of these transactions in CUC in the new CUP account with a maximum of one million CUC for 90 days. the program worked properly, “the note explains.
“As of April 1, 2021, due to an error in this process, the approved limit for this type of operation was displayed, only through the” Check all accounts “option in Mobile Banking,” he points out.
However, the entity states that “this limit was never available to the customer nor was it recorded in the statements of accounts, as it did not constitute a real balance. There was no risk of it being used in any banking or commercial operation. “
He also assures that the error was corrected on Thursday morning.
The day before, it was discovered that some Cubans woke up with an unexpected balance in their accounts that exceeded one million CUC.
After complaints on social networks, various media explained that it could be mismanagement associated with the so-called “economic order” and conversions associated with the foreign exchange process.
Banking staff recommended that account holders not reach those balances until what had happened was clarified.
This is not the first time that an unjustified balance error has occurred in Cuban banks, whose automated systems do not seem so secure.
In early March, the independent media 14 and a half reported that a technical problem affected the balance of national and foreign currency accounts of Banco de Crédito y Comercio (Bandec) and Banco Popular de Ahorro (BPA) customers, which operate with Transfermóvil and EnZona applications in several provinces in the country.
Also on that occasion, several users reported losing some of their savings, while others received surprising amounts of money.
In December last year, just before the entry into force of monetary unification, the Cuban government announced this. it would freeze the bank accounts of people who wanted to exchange their CUC for dollars or euro until the economy is activated, which means that in those CUC accounts you can only deposit money and not withdraw, until there is no monetary “support”.
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