A PS5 signature feature is already broken – BGR

• The PS5 is still sold out in many countries because Sony cannot produce enough gaming consoles to meet the demand. But many people have already bought a PlayStation 5 in time for Christmas. And some of them have identified an unexpected hardware issue that Sony needs to fix.
• The problem affects one of the features of the PS5 signature, the new DualSense controller that offers a new haptic feedback system and adaptive triggers.
• Some players have found that adaptive triggers can break during play. The feature isn’t necessarily widespread, but Sony is apparently aware that the triggers can become free and offer replacements.

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PlayStation 5 is one of the hottest items of the holiday season, which is not at all surprising. This is what happens with a state-of-the-art game console, especially in a year that has ruined everything about normal life. At one point, we weren’t even sure that Sony would be able to make the PS5 and launch the device in the 2020 holiday season. But Sony continued, as did Microsoft. Both companies launched their new consoles at Christmas time and both continue to be sold in traditional stores. Meanwhile, the Scalperis are killing on their sale on the black market. Whether you managed to score a PS5 at Christmas time or not, you should know that some gamers have started to have a problem with one of the main features of the PS5, one that Sony may need time to fix.

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Sony has quietly fixed one of the most annoying things about the PS5, but it was a software update. The console will now warn you that you are playing the wrong version of the game and will help you switch to the PS5. Any other software problem, Sony could easily fix it. But if it is a hardware problem, then a solution will not be available immediately and would involve additional problems.

The PS5 controller is one of the first PS5 features that Sony explained. The DualSense controller has a new name and design and offers a major advantage over the Xbox controller. It comes with a new haptic feedback system that allows the player to feel what is happening in the game when it comes to surfaces. Then there are the new adaptive triggers that are tighter or weaker, depending on the context. You will feel the tension in the bow, and the triggers will tell you that a player in a sports game gets tired as the triggers become harder to press. This is the kind of trick that can further enhance the gaming experience, allowing players to immerse themselves in their favorite titles like never before.

But then the triggers can break and the whole adaptive experience disappears. On Hot Hardware, several players started having problems with the DualSense controller, reporting problems with adaptive triggers. Players participated in forums such as ResetEra to detail their experiences. Here is what a forum member said about this issue:

A few days ago, I was spinning in Miles Morales when I felt R2 catch and I immediately became weaker. It was as if anything caused the trigger to “trigger”, causing it to return to a normal, unadaptive trigger.

Now, given that I have less than 50 hours of gaming on the PS5 and have always taken care of my devices, this was unexpected, to say the least. So, I started researching to see how widespread this problem was. And I’d say it’s pretty common.

The same user explains that many others have complained on social networks, and some people say that there is a problem with a source that can be deployed. Anyone can fix the problem, but it involves breaking the controller, as seen in the video at the end of the post. This should not or should not be considered by all PS5 players.

It looks like Sony will fix the problem, and the company already knows what the problem might be, according to the same thing ResetEra user:

I myself have just contacted PlayStation support to request a replacement, as it is still under warranty (and opening the device would cancel, where I live – not all countries have decent consumer laws). You don’t have to send the whole system to Sony, just the faulty controller. The “repair” process can take between seven to 10 days and another five for transportation, according to the agent. They should send you an e-mail requesting proof of purchase and a tracking message with a prepaid shipping code valid for up to 30 days, which you just present to the post office (these steps may vary by country / region you. ).

Since I already had someone on the phone, I asked if other people had contacted to support the same issue, as there are a considerable number of reports online. The agent replied that “several” users were calling him about problems with their DualSense controllers. My anecdotal evidence that this is related to the trigger is that the agent asked if he had become “weak” as soon as I said there was a problem with it. I just mentioned that I heard for a moment and that the shutter did not work properly after that. Take this as you wish.

The thread has about 11 pages of answers, which further indicates interest in this issue. Some say they have encountered similar problems. Others say no.

Sony would not be the first console manufacturers to worry about controller issues. Nintendo had its fair share of problems with Switch controllers, which developed a “drift” problem. They will detect the entrance where it does not exist. We hope that Sony can find a way to prevent the problem from affecting future batches of DualSense controllers.