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Ecuadorian company Top Shows, which was promoting the show, shared a statement about the process.
In a statement, Top shows announced on Monday, April 19, that the ticket office Livepass Play “the refund process has already begun in an orderly and fluid way ”to the people who gained access to the virtual concert Marc Anthony, one night.
The Ecuadorian company, quoting a statement from Livepass Play, stresses that “the full refund of the value of tickets and service fees will be reflected in the conditions of each means of payment.”
After a failed concert, Marc Anthony announces that the money will be returned to fans who could not access the platform
For its part, Top Shows shows that “he dealt exclusively with the promotion of this show for Ecuador, therefore it is not responsible for the suspension of the event or the refund of the amounts collected directly at www.marcanthonyonline.com ”.
Last Saturday, April 17, the singer gave a show onlineHowever, many fans were unable to access the platform due to a technical error. After this inconvenience, the artist offered 18 apologies to his followers on Sunday.
Marc Anthony apologizes for not giving a concert due to technical failure
“I am deeply saddened by the failure of this technology, which is completely out of my control. You can be sure that I will not rest and we will do our best to give the opportunity to all the people who with so much effort bought their tickets so that they can see the concert as soon as possible and remain able to enjoy it. “says the artist that it is a statement.
As compensation, the interpreter Pale flower, launched the concert for 24 hours on its YouTube channel, which took place from 17:00 yesterday until the same time on Monday. (I)